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Frequently Asked Questions

General

What is MetaMask, and how do I set it up?

MetaMask is a secure cryptocurrency wallet and browser extension that lets you interact with blockchain networks like BSC, Ethereum, and more. Here’s how to set it up:  


Download MetaMask: Visit metamask.io and install the extension for your browser (Chrome, Firefox, Edge, Brave) or the mobile app (iOS/Android).  

Set Up a Wallet: Click "Create a Wallet," set a strong password, and securely store the 12-word seed phrase provided (never share it—it’s your recovery key).  

Add the BSC Network: In MetaMask, go to network settings, add a new network, and input BSC’s details (Chainlist eg).  

Fund Your Wallet: Load BNB into your MetaMask wallet (see the FAQ below) to start using it with XPayr.

MetaMask is easy to use and essential for managing your crypto transactions securely.

How do I load ETH into my MetaMask wallet?

To pay for XPayr, you’ll need ETH in your MetaMask wallet on the Ethereum network. Here’s how to load it:  

Copy Your Wallet Address: Open MetaMask, switch to the Ethereum network (add it if needed via network settings), and copy your wallet address (starting with "0x").  

Purchase ETH: Buy ETH on an exchange like Coinbase, Binance, or Kraken—sign up, verify your account, and purchase ETH using a card or bank transfer.  

Send ETH to MetaMask: Withdraw the ETH from the exchange to your MetaMask wallet address, ensuring accuracy as blockchain transactions are irreversible.  

Check Your Balance: After a few minutes, your ETH will appear in MetaMask on the Ethereum network, ready for your XPayr payment.

Start with a small amount if you’re new to crypto to ensure everything works smoothly.

How do I cancel an order?
If you need to cancel an order, please contact our customer support team as soon as possible. If the order has not yet been shipped, we will be able to cancel it and issue a full refund immediately.

Order & Returns

What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided it is in its original condition.

Payment

What makes Perasoft’s payment system decentralized?

XPayr eliminates third-party intermediaries like banks or payment gateways. Payments are processed directly via smart contracts on your chosen blockchain network, giving you full control over your funds.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your details. Payment information is processed by our certified payment gateway and is never stored on our servers.

Shipping

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to the courier's website. You can use this number to track the status of your delivery.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary depending on the destination. You can get a shipping estimate during the checkout process.